Shipping and Terms

PLEASE READ

 

PRICES

All prices are subject to change without warning. We can not honour any previously advertised prices. Prices on items at markets or on the website, are our current and valid pricing. Once purchased, if our prices change, we can not refund the difference if prices go down. We endeavour to always provide our customers with the best value possible and are constantly monitoring our supplies and materials pricing. As such our product pricing will fluctuate over time. 

CURRENCY

Please note, all prices are in Canadian dollars! The Canadian dollar has decreased in value, this means if you are in the USA, your price in USD will actually be less. We have provided a courtesy conversion tool on this site. These conversions are an ESTIMATE only of what the cost will be in your currency. Although close, we can not guarantee that these conversions are 100% accurate. During checkout, if you chose to pay with Paypal,  Paypal will notify you of the total cost they will charge in your currency. If you pay with credit card, your credit card company will handle the conversion.

MEASUREMENTS

All measurements provided are approximate.

SHIPPING

Many of our items are one of a kind and as long as they are available, they are in stock, ready to ship. These items will ship within 5 business days from order placement.

Custom orders require additional time to process and timelines will be provided before the work commences. Custom order work will commence only once payment in full has been received. To discuss your custom order needs, please contact us.

All items are shipped through Canada Post. Shipping times are out of our control, however, you can use the following as a general guideline after the products has been delivered to the post office:

Within Canada – Discounted Shipping, No Tracking – Up to 10 business days

Within Canada – Shipping With Tracking – Approximately 5 business days

To the USA – Discounted Shipping Without Tracking – Up to 18 business days

To the USA – Shipping With Tracking – Up to 8 business days

If you wish to purchase rushed delivery, please contact us to make arrangements.

If you are outside of Canada or the USA and interested in purchasing, please contact us directly to discuss shipping costs and options.

NOTE: Daelen Forge ships from Canada. All customs, duty and border fees are the responsibility of the purchaser. Daelen Forge is not responsible for items lost by the postal service. To ensure the security of your purchase we recommend you purchase shipping with tracking.

 

REFUNDS AND EXCHANGES

If you are not satisfied with your order, please contact Daelen Forge within 30 days of purchase to discuss your concerns. 

To ensure the beauty, functionality and longevity of your Daelen Forge Original, please ensure you are following all proper care guidelines. It is the responsibility of the customer to ensure all pieces are only used for their intended use, that proper care and precautions are followed at all times, and due diligence is exercised in caring for the piece to maintain its' condition. Without the proper care, all blacksmith created pieces will wear and rust. A small amount of proper care will ensure your piece is a long lasting and treasured piece. 

NOTE: All custom orders are final sale and not eligible for refunds.

 

ORIGINALITY & UNIQUE ITEMS

Because they are all hand-forged, and each piece of metal has its own essence and character, there may be small blemishes or imperfections, but these add to the unique character of the piece, giving it a special individuality. No two pieces are ever exactly the same. The only variation from the pictures of in stock items, will be the necklace cording which you can customize during check out if you are purchasing a necklace. 

STEAK BRANDS

All steak brands are custom order. During the checkout process you can pick 2 or 3 letters. The cost for each choice will be displayed once you make a selection. Please allow extra time for custom orders. On the product description page, an estimate of current turn around times is available. Custom orders are non-refundable.